COVID-19 Updates

3/24/2020

In compliance with Governor Whitmer’s Executive Order 2020-21, Comprenew will remain open as a nonprofit communications and information technology company that provides services to individuals who need assistance as a result of this emergency. Please be aware of the following details:

• Comprenew retail locations will remain open for support and technology purchases to be made over the phone or through video calls only. We will provide no-contact delivery of any items you wish to purchase!

• Contact your nearest store and we will gladly walk you through our available products and services.

Comprenew – 28th St. Grand Rapids | 616.243.5310

Comprenew – Northland Dr. Grand Rapids | 616.226.6638

Comprenew – Holland | 616.355.4229

Comprenew – Marquette | 906.273.1819

• Products and services available through shopcomprenew.org will remain unchanged.

• We are unable to accommodate drop-off recycling services at this time. We will notify you as soon as we are able, so in the meantime please hang on to your unwanted electronics or call us to schedule a pick-up! We are happy to pick-up from your porch or garage for a low rate, depending on the distance.

• Our facility in Gaylord, MI is not accepting recycling drop-offs at this time. Please contact us toll-free at 833-COMPRENEW to schedule a pick-up.

As usual, we are committed to the health and safety of our staff and our customers. Please visit comprenew.org/covid-19-updates for up to date information as this situation evolves. Thank you for your support!

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3/18/2020

Dear Comprenew Customer,

If you have worked with Comprenew for a while you know that we are committed to protecting you, your organization, and the public. I am communicating with you now to pass along specific details about Comprenew’s capability and our response to the COVID-19 virus.• Staff preparedness and training

All Comprenew staff are practicing social distancing, washing their hands often, and avoiding physical contact. Gloves and masks are mandatory for a number of functions.

 

• Hours of Operation
Comprenew is planning to keep all facilities open and operating without modifying hours as long as we are able to do so. This will change if a significant amount of the Comprenew team becomes homebound, and if this were to happen we will give you as much notice ahead of time as possible.

 

• Corporate Pickup Capability for all ITAD (I.T. Asset Security & Disposition) services
Pickups of all in-bound equipment will continue as scheduled and unless postponed by the customer. Our reusable containers and totes are being sanitized before delivery to the customer and before entering our processing facility.

 

• Comprenew customer drop-offs
All Comprenew electronic equipment and material drop-off capabilities remain open for customers.

 

• Comprenew Stores
All Comprenew stores are open and the availability of refurbished and warrantied equipment remains strong at this time. Extra cleaning personnel have been dispatched to all stores and inventory is being sanitized thoroughly before each sale. Upon request, we may provide no-contact at-cost delivery of product purchased from a Comprenew store, or shopcomprenew.org, using Comprenew delivery personnel.

 

• Comprenew Municipal collection events
At this point, Comprenew has an active municipality collection event schedule planned through the Spring, Summer, and Fall of 2020. Comprenew will notify you in the event that any of these are canceled.

 

• Volunteer program has been suspended
For the health and safety of vulnerable staff members and our community, we have canceled our volunteer program through the end of April and will reassess at that time.

 

Thank you for being a vital part of the Comprenew family. Whether you are a customer of our ITAD and recycling services, a customer of a Comprenew store, or contribute in some other way, we appreciate you and the decisions you have made to protect your company and community’s data, environment, and health.

 

Please do not hesitate to contact us at 833-COMPRENEW (833-266-7736) if you have questions or suggestions for our team.

 

Together with you,
Scott Vander Kooy
President